CrowKnowledge garments are made to order. Production takes place before an order is handed to the shipping carrier, so production time and carrier transit time are separate parts of the delivery estimate.
Most orders are produced and prepared for shipment within 2–7 business days after the order is submitted for production. Production may take longer during holidays, high-volume periods, stock shortages, quality-control reprints, or for larger orders.
Business days do not include weekends or public holidays.
Available shipping methods, charges and any estimated delivery window are shown at checkout based on the products and destination address.
Delivery estimates are not guaranteed arrival dates. They may change because of production conditions, carrier delays, weather, customs processing, local delivery conditions, peak seasons, or other circumstances outside our reasonable control.
Please place time-sensitive orders early. CrowKnowledge cannot guarantee delivery by a particular event, holiday or date unless that guarantee is expressly stated at checkout.
When tracking is available, it will be sent to the email address used for the order after the shipment is prepared and the carrier information is synced to Shopify. Tracking may take additional time to begin showing movement after the label is created.
Some destinations, providers or shipping services may offer limited or no end-to-end tracking.
Items in the same order may be produced by different fulfillment providers or sent using different shipping services. As a result, an order may arrive in more than one package and on different dates. Separate tracking information may be provided for each package when available.
Customers are responsible for providing a complete and accurate delivery address at checkout, using Latin characters where required by the carrier. International orders should include a valid recipient phone number when requested.
Contact us immediately at contact@crowknowledge.com if an address needs to be corrected. We cannot guarantee an address change after production has started. If an order is returned, delayed, lost, or otherwise undeliverable because the address supplied was incorrect, incomplete, refused, or unsupported, additional production or shipping charges may apply before a replacement or reshipment can be sent.
PO box delivery is recommended only for United States destinations and may carry additional limitations. Express services may not support PO boxes.
International availability depends on the product, fulfillment provider, carrier, destination, and current legal or operational restrictions. A destination shown as unavailable at checkout cannot be selected for delivery.
Customs processing may delay an international shipment. Unless checkout states that duties and taxes are prepaid, the recipient may be responsible for import duties, customs charges, taxes, brokerage fees, or other destination-country charges. These charges are not controlled by CrowKnowledge and are not included in the product price or shipping charge unless expressly stated at checkout.
Carrier delays can occur and do not automatically mean a package is lost. If tracking has not updated for an unusual period, or an order has not arrived within 30 calendar days for a domestic United States or regional European Union shipment, or within 45 calendar days for another international shipment, contact us promptly at contact@crowknowledge.com with your order number.
Please contact us within seven days after the applicable 30- or 45-day period so we have time to investigate with the fulfillment provider and carrier.
If tracking shows “delivered” but the package cannot be found, first check the delivery address, household members, neighbours, safe locations, building reception, and the local carrier or post office. Then contact us. Delivered-but-not-received reports are reviewed individually and may not qualify automatically for a free replacement or refund.
Where a shipment is confirmed lost, we will provide an appropriate remedy, which may include a replacement or refund, subject to the circumstances and applicable law.
For shipping questions, email contact@crowknowledge.com.
Include your order number and a clear description of the issue. For tracking problems, include the tracking number and any relevant carrier information if available.
This policy does not override consumer-protection rights that apply to you and cannot legally be waived. Where applicable law provides a remedy beyond this policy, that law will apply.